Tier 4 restrictions:
Our office will be closed to the public.
We can be contacted by email:
Emergency telephone numbers:
Welsh Water - 0800 281 432
Electrical Emergencies - 02920 888606
Plumbing Emergencies - 07860940487
NB - Any emergency works carried out and paid for by tenants over the Christmas and tier 4 restrictions period - please email the contractors invoice in order to be reimbursed.
Can I move home?
Yes, if you can’t delay the moving date until after alert level 4 restrictions are lifted.
Associated activities, for example, removals processes, property preparation, handover of keys, surveys and valuations can also take place in line with guidance on working in other people’s homes.
Can home viewings take place?
We strongly advise that virtual viewings are used wherever possible, but viewings of properties can take place during alert level 4, however household mixing must be avoided during viewing. For more information please see our guidance on moving home during coronavirus on the gov.wales website. High street estate agencies are required to close to the public.
Can a valuation or mortgage survey be done at my property?
People responsible for valuing and surveying, such as estate agents, are not prohibited from entering people’s homes, as long as it is managed in a safe way and both the worker and household members are well and have no symptoms of coronavirus. However, we strongly advise that, wherever possible, such activity is deferred until alert level 4 restrictions are lifted. See guidance on working in other people’s homes on gov.wales website for more information